FAQs
Q: Do you provide a waste transfer note?
A: For non-hazardous commercial waste, a WTN is normally required—confirm with us at booking and we’ll align the paperwork to the job.
Q: Can you work out of hours?
A: Where availability allows, yes—ask when you send photos.
Q: Can you remove electrical items?
A: Yes—flag WEEE items in advance so the route and handling are correct.
Q: What can’t you take?
A: Restricted/hazardous items (including asbestos and chemicals/solvents) are not accepted—see Terms & Conditions.
Q: How is bulky waste collection in Cardiff priced?
A: Single item collections start from £45 and are priced by the number and volume of items we remove. For larger loads, send us a few photos, and we will give you a fixed price before we arrive; nothing changes on the day.
Q: Do you collect from inside the house or just from the front door?
A: We collect from inside the property, any room, any floor. You do not need to move the item to the door or driveway before we arrive. That is what separates us from the Council's bulky waste service.
Q: How quickly can you collect?
Same-week bookings are regularly available. For urgent collections, send us photos and your preferred date, and we will confirm availability as soon as possible.
Q: What bulky items can you not collect?
A: We cannot remove asbestos, oils, solvents, paint, chemicals, or medical waste. If you are unsure whether an item is restricted, contact us before booking, and we will advise. A full list is in our Terms and Conditions.
Q: Is bulky item collection in Cardiff different from a full clearance?
A: Yes. This service is designed for one or a small number of specific items you need removed quickly. If you need an entire room or property cleared, our house clearance service covers the full job.