FAQs
Q: Can the team remove items from a locked garage if I am not there?
A: This may be possible if safe access is arranged and the items to remove are clearly confirmed before the visit.
Q: Can heavy items be removed?
A: Heavy items can be removed, but they should be mentioned before booking so the team can plan labour and access.
Q: What if I’m not sure whether an item is restricted?
A: Send a photo before booking.
Q: What items can you not remove from a garage?
A: We cannot remove asbestos, oils, solvents, paint, chemicals, or medical waste. If you are unsure about a specific item, contact us before booking, and we will confirm. A full list of restricted items is available in our Terms and Conditions.
Q: Do I need to clear the garage myself before you arrive?
A: No. You show us what needs to go, and we do the clearing. If there are items you want to keep, set them aside or point them out when we arrive, and we will work around them.
Q: How is the price worked out?
A: Pricing depends on the load size, weight, labour time, access, and whether any dismantling is needed.
Q: Do you need to access the garage from inside the property?
A: Not necessarily. As long as there is direct access to the garage from outside, we can work without entering the main property. Let us know the access situation when you get in touch, and we will plan accordingly.
Q: What should I send for a quick quote?
A: Send photos of the space, the items to remove, your postcode, and details about parking or access restrictions.