FAQs
Q: Do I need to be home during the clearance?
A: Not always. If access is safe and you’ve clearly separated what must stay, we can often complete the job without you on site.
Q: Can items be collected from upstairs rooms in Barry homes?
A: Yes. Let the team know about stairs, tight turns, or heavy furniture so the quote reflects the work involved.
Q: What can’t you take?
A: We don’t remove asbestos, oils/chemicals/paint/solvents, medical/biological waste, explosives/flammables, and other restricted items (see Terms & Conditions).
Q: Can the team dismantle furniture in Barry's properties?
A: Sometimes, if it is agreed before the job. Mention wardrobes, beds, or large items when requesting the quote.
Q: What if some items must stay in the property?
A: Separate or label anything that should stay. The team will follow the agreed list, but clear instructions are important.
Q: Do I need to be at the property during the clearance?
A: Not always. If access to the property is straightforward and you have clearly identified what needs to go and what stays, we can often complete the job without you on site. We will confirm the arrangement with you in advance.
Q: Are garden items included in a house clearance?
A: They can be included if agreed. Send photos of outdoor furniture, bagged waste, or rubbish stored outside so it can be priced correctly.
Q: Are you a licensed waste carrier?
A: Yes. As a registered waste carrier, we are legally authorised to collect and transport waste. We only use authorised facilities for recycling and disposal. We can provide our waste carrier number on request, and a waste transfer note is available if needed to satisfy your duty-of-care obligations.
Q: Can a landlord arrange a clearance remotely?
A: Yes, if access is arranged and the items to remove are clear. Photos, keys, and written instructions help avoid confusion.