FAQs
Q: Do I need to be home during the clearance?
A: Not always. If access is safe and you’ve clearly separated what must stay, we can often complete the job without you on site.
Q: Can you work to an end-of-tenancy deadline?
A: Often yes, subject to availability. Send photos and your date ASAP.
Q: What can’t you take?
A: We don’t remove asbestos, oils/chemicals/paint/solvents, medical/biological waste, explosives/flammables, and other restricted items (see Terms & Conditions).
Q: Can white goods be removed from a Swansea home?
A: Usually yes. Mention fridges, freezers, washing machines, or other electrical items before booking so the team can plan correct handling.
Q: What items should I flag before the team arrives?
A: Flag heavy furniture, loose bagged waste, mattresses, white goods, paint, chemicals, or anything you are unsure about.
Q: Do I need to be at the property during the clearance?
A: Not always. If access to the property is straightforward and you have clearly identified what needs to go and what stays, we can often complete the job without you on site. We will confirm the arrangement with you in advance.
Q: How do I get a quicker Swansea clearance quote?
A: Send photos, the postcode, parking details, and a short list of anything heavy or awkward to remove.
Q: Are you a licensed waste carrier?
A: Yes. As a registered waste carrier, we are legally authorised to collect and transport waste. We only use authorised facilities for recycling and disposal. We can provide our waste carrier number on request, and a waste transfer note is available if needed to satisfy your duty-of-care obligations.
Q: What items can you not remove?
A: We do not remove asbestos, oils, chemicals, paint, solvents, medical or biological waste, explosives, or flammables. If you are unsure whether an item falls into a restricted category, contact us before booking, and we will advise. If you have oversized items like old appliances or large bits of junk, our bulky waste collection in Swansea is a much easier and more affordable alternative to hiring a skip.